## Re: Disney's Response to my Letter

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Posted by Ghostwriter on April 27, 1998 at 17:30:14: In Reply to: Disney's Response to my Letter posted by Ghostwriter on April 27, 1998 at 17:26:57:

Friends,

In March I had sent what letters I had recieved from OG viewers and sent them along
with my own to Disney's complaint office. A week ago I got this resonse from
Ann Alexander, the person in charge of complaints:

April 6, 1998

Christopher J. Mogel
2308 Main Street
Stevens Point, WI 54481

Dear Christopher,

Thank you for your letter.

We're pleased to hear that you and your friends enjoyed Ocean Girl, although this series is not in
our schedule at this time. We know viewers like you will miss it, but we hope you will like our
newer programs as well.
The response you recieved from us via e-mail was not "computerized." A real flesh-and-blood
employee in our subscriber services department read and responded to your message. Company
policy prohibits our employees who handle our e-mail from using their individual names. That
individual does, in fact, forward the comments to our programming department for their
consideration. The people in the programming department,as a rule, do not respond to the
individual writer. Responding to letters, both mailed and e-mailed, is the responsibility of
subscriber services. The opinions and requests of our viewership are very important to us,
although we are not always able to comply to their wishes.

Ocean Girl was rested in order to make room for our new programs. Your comments regarding
The Torklesons, The Baby-sitters Club and Flash Forward are also being forwarded to our
programming department so that they may be taken into consideration for future programming decisions.
Disney Channel is investing in brand new programs as well, such as Bug Juice: My Summer at Camp,
and many others we hope to present later in the year. We hope you will give these new shows a try.
Again, thank you for writing to us.

Sincerely,

(signed)

ANNE ALEXANDER
Director, Subcriber Services

AA:jdh

That's all to that letter. Now we know the real reason why OG was cancelled.

Hope you enjoyed it.

Follow-up Messages:

- Re: Disney's Response to my Letter Jaymie 00:31:13 4/28/98 (6)
  - Re: Disney's Response to my Letter Sarah 17:53:55 8/11/98 (0)
  - Re: Disney's Response to my Letter Ghostwriter 08:16:34 4/29/98 (4)
    - Re: Disney's Response to my Letter OceanMind 01:20:45 7/29/98 (1)
      - Re: Disney's Response to my Letter z 21:10:02 8/22/98 (0)
    - Re: Disney's Response to my Letter Andrew (AlphaRobinson) 12:44:08 5/01/98 (1)
      - Re: Disney's Response to my Letter Ghostwriter 20:52:46 5/01/98 (0)

Post a Follow-up Message

    Name:

    E-Mail:

    Subject:
    Comments:

    :  Friends,

    :  In March I had sent what letters I had recieved from OG viewers and sent them along
    :  with my own to Disney's complaint office.  A week ago I got this resonse from
    :  Ann Alexander, the person in charge of complaints:

    :
    :       April 6, 1998

    :       Christopher J. Mogel
    :       2308 Main Street
    :       Stevens Point, WI  54481

    :
    :       Dear Christopher,

    :       Thank you for your letter.

    :       We're pleased to hear that you and your friends enjoyed <i>Ocean Girl,</i> although this series is not in
    :       our schedule at this time.  We know viewers like you will miss it, but we hope you will like our
    :       newer programs as well.
    :       The response you recieved from us via e-mail was not "computerized." A real flesh-and-blood
    :       employee in our subscriber services department read and responded to your message.  Company
    :       policy prohibits our employees who handle our e-mail from using their individual names.  That
    :       individual does, in fact, forward the comments to our programming department for their
    :       consideration.  The people in the programming department,as a rule, do not respond to the
    :       individual writer.  Responding to letters, both mailed and e-mailed, is the responsibility of
    :       subscriber services.  The opinions and requests of our viewership are very important to us,
    :       although we are not always able to comply to their wishes.

    :       <i>Ocean Girl</i> was rested in order to make room for our new programs.  Your comments regarding
    :       <i>The Torklesons, The Baby-sitters Club</i> and <i>Flash Forward</i> are also being forwarded to our
    :       programming department so that they may be taken into consideration for future programming decisions.
    :       Disney Channel is investing in brand new programs as well, such as <i>Bug Juice: My Summer at Camp,</i>
    :       and many others we hope to present later in the year.  We hope you will give these new shows a try.
    :       Again, thank you for writing to us.

    :       Sincerely,

    :       (signed)

    :       ANNE ALEXANDER
    :       Director, Subcriber Services

    :
    :      AA:jdh

    :  That's all to that letter. Now we know the real reason why OG was cancelled.

    :  Hope you enjoyed it.

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